Curated Mystery Boxes- 2024
We like to mix it up whenever we can with Mystery Boxes, they are always fun to do and we like to incorporate customer feedback into each new version. This year, we have decided to have themed boxes, instead of being a mixture of styles, they will be a selection made up of our 5 popular categories: Tableware, Bowls, Cups, Serving and of course, a Wild Card Box. Expect a blend of styles and colors, but if you order a Curated Bowls Box, you can expect to be able to have some soup out of them!
Bowls: a blend of 5 pieces, coming from our inventory of Dessert Bowls, Breakfast Bowls, Rice Bowls, Mussel Bowls, Pasta Bowls, Dinner Bowls and a sprinkling of various prototypes and one-offs.
Mixed Tableware Bundles (aka Table Settings): Think of these as a sampler or a starter pack. Made of 4-5 pieces, ranging in size from main plates down to bowls. If you want to sample our tableware at a deep discount before you go all in on the set of your dreams, or if you love an eclectic mix of pieces for yourself, this is the perfect set for you!
The Big Box o’ Tableware: Filled with AT LEAST 6 Plates, this is fun grab bag of our tableware at an incredible price. Much like Mr. Gump’s box of chocolates, this is a huge range of shapes and colors, and you really don’t know what you might get… but we do know, you will not be disappointed. This is a mix of Salad Plates, Side Plates, and Bowls, in a variety of colors and styles
Cups & Mugs: a mix of 4 pieces of our faves- Chemist Cups, Diner Mugs, Short Mugs, Macchiato Mugs, Tapered Mugs, or Juice Cups, in a blend of colors.
Plates: Expect this box to surprise you with a blend of 6 pieces of our our medium sized plates: Salad Plates, Side Plates, and Share Plates. Some boxes might have Dinner Plates, Bread & Butter Plates, or Dessert Plates. Pulled from our popular Skali and Ripple lines, with plenty of restaurant faves mixed in for good measure.
Note: Another change from years past is that we will pull more heavily from our inventory of Firsts, and also our extensive sample stock of pieces we make for restaurants and interior designers. As always, we will be including a wide range of shapes not on our website, or a shape we do retail but in a non-standard color (Robin’s Egg Vases, anyone?!)
Numbers are approximate. Mystery Boxes include Firsts and Seconds. A “second quality” piece (i.e right below first quality) are pieces we produce throughout the year that have a slight aesthetic flaw but are still perfectly functional. They may be slightly different in color or glossier than intended; they might have iron spots or a pourline. All Seconds, like Firsts, are lead free, dishwasher safe, and microwave safe.
All sales of Mystery Boxes are final. No returns or exchanges.
Care & Durability
Are your products durable?
Our work is used daily in over 200 restaurants around the world. Fast paced restaurants put our plates through rigors that they’ll never experience in your home. You can use our plates just like you’re accustomed to and when taken care of and stored properly, our wares will last a lifetime (or a few!).
Do your plates show cutlery marks? How do I clean cutlery marks off the plates?
Any glaze can show cutlery marking over time. Some types of flatware mark more than others, and some of our glazes will show these marks more than others- Matte White, Buttermilk Pink, Celadon, Coquina, and Terra. Any marking is only temporary and do not worry, it is not harming the glaze. To remove these marks, we recommend scrubbing with a gentle abrasive cleaner such as Bar Keeper’s Friend or Pink Stuff.
Is your dinnerware dishwasher & microwave safe?
Yes, our plates are designed for the rigors of restaurant kitchens and will be safe in your dishwasher & microwave. For cleaning we recommend using detergents that are gentle and environmentally friendly.
FAQs
Does your pottery contain any harmful ingredients?
All of our products are 100% lead free and meet all FDA criteria for tableware. We intentionally fire our porcelain to the same temperatures of fine industrial porcelain, and follow strict guidelines for selecting colorants and glazes with the intention of creating a safe, ethically sourced product that you can proudly and joyfully use.
What does it mean when a product is out-of-stock or low stock?
All of our products are made in small batches and we're in continuous production to keep our website stocked. If the product you're interested in is out-of-stock or low stock, don't worry, we're busy making more unless the item is noted as being discontinued! If you want to be the first to learn about out-of-stock items back in stock, click the "more available soon - notify me" button and input your email address to be the first to know.
Is your dinnerware dishwasher & microwave safe?
Yes, our plates are designed for the rigors of restaurant kitchens and will be safe in your dishwasher & microwave. For cleaning we recommend using detergents that are gentle and environmentally friendly.
Check out our full FAQ page here
Custom Orders
Looking for something extra special? We can provide custom pricing for large orders, custom color bundles, and more.
Just fill out our Custom Order Form here.
Shipping & Exchanges
Shipping
Once shipped, most orders will arrive in 2 to 7 business days, depending on your location. To learn more about anticipated time-in-transit for your order, or to request expedited shipping, email us at customercare@haand.us or call us at 336.350.7957. Our Customer Care team is available 11am - 4pm ET, Monday - Saturday. . More shipping info here, including express shipping and international shipping.
Returns/Exchanges
Because Haand is a small business and all our work is handmade, our policy states that we do not refund purchases to the original form of payment unless the item is defective. If a piece doesn't work for you, we can exchange your items, or give you store credit. We are happy to cover the return shipping for either option! More Returns/Exchanges info here.
Key Design Features
Made with care & intention
We do everything in-house. We believe that to do something right, we must be involved in the entire process.
Designed to last a lifetime
Durable, heirloom quality porcelain built to withstand the rigors of commercial kitchens.
Shipped with care
We package every order carefully, ensuring our pieces arrive on your doorstep intact.