Career

Purpose: 

Haand’s Community Care Associates coordinate our relationships with our clients and partners. Their desks are in our Showroom, and they’re the first face of Haand.

In the Showroom, Associates are responsible for greeting clients, assisting them in their shopping experience, and answering any questions that arise to the best of their ability. They will use Shopify on the computer and on the handheld POS to complete transactions, as well as Google Workspace products to communicate with clients and coworkers. They are responsible for showroom tidiness and organization and are expected to perform tasks as needed such as sweeping, dusting, and replenishing stock. 

For our online clients, Community Care Associates will support clients through all stages of their ceramics collecting experience, guiding them from initial marketing experiences to fulfillment and feedback. 

The Community Care Associates also support the marketing strategies of Creative Department by producing decks, organizing data, updating product pages, and working at events.

Responsibilities: 

• Opening and closing Retail Showroom
• Welcoming Visitors
• Giving tours of our manufacturing process
• Aiding clients in choosing colors and styles
• Guiding clients through our checkout process
• signing them up for marketing emails
• applying discounts
• Completing training for ABC sales: Off-Premise Unfortified Wine
• Packaging orders, and toting them to customer’s vehicle when necessary
• Housekeeping: sweeping, dusting product, taking out the trash
• Coordinating returns/exchanges
• Fulfilling client’s needs and requests, including expediting orders, helping pull orders, sending custom invoices and sending replacements for pieces broken in shipping
• Web development and inventory support - making changes to quantities, product descriptions, updating product photography 
• Presentation design and graphic design
• Organizing and interpreting sales data and marketing campaign results
• Social media content creation support
• Copywriting
• Events support

Skills + Experience Required: :

• Spreadsheets
• Graphic Design
• Presentation building
• Klaviyo
• Shopify
• Social Media

Role Competencies/Requirements: 

• Friendly and welcoming attitude
• Comfortable, at-ease nature
• Attentiveness to detail
• Dependable
• Curious
• Communicative

Working Conditions:

• Workshop is not climate controlled. The front desk has a space heater and a fan.
• There is 1 step up into the restrooms. 
• There are two parking lots, both of which are gravel. They can get muddy when it rains.
• There can be loud sounds heard in the showroom from the manufacturing process.

Physical Requirements:

• Will need to sit, stand, bend, reach and kneel as well as push/pull and move materials.
• The employee must be able to lift 50 pounds and use proper lifting techniques.
• The working area is not climate controlled. 

If you’d like to submit an application, please email anna@haand.us with your resume with the subject line: Job Application - Community Care Associate