Yes, our plates are designed for the rigors of restaurant kitchens and will be safe in your dishwasher & microwave. For cleaning we recommend using detergents that are gentle and environmentally friendly.

Any glaze can show cutlery marking over time. Some types of flatware mark more than others, and some of our glazes will show these marks more than others- Matte White, Buttermilk Pink, Celadon, Coquina, and Terra. Any marking is only temporary and do not worry, it is not harming the glaze. To remove these marks, we recommend scrubbing with a gentle abrasive cleaner such as Bar Keeper’s Friend or Pink Stuff.

Check out a video how-to here (Bar Keepers Friend)

Our work is used daily in over 175 restaurants around the world. Fast paced restaurants put our plates through rigors that they’ll never experience in your home. You can use our plates just like you’re accustomed to and when taken care of and stored properly, our wares will last a lifetime (or a few!).

All of our products are made in small batches and we're in continuous production to keep our website stocked. If the product you're interested in is out-of-stock or low stock, don't worry, we're busy making more unless the item is noted as being discontinued! If you want to be the first to learn about out-of-stock items back in stock, click the "more available soon - notify me" button and input your email address to be the first to know.

All of our products are 100% lead free and meet all FDA criteria for tableware. We intentionally fire our porcelain to the same temperatures of fine industrial porcelain, and follow strict guidelines for selecting colorants and glazes with the intention of creating a safe, ethically sourced product that you can proudly and joyfully use.

Our plates are designed to stack in your cupboard. We do not recommend stacking plates more than 12" high.

We will do our very best to accommodate you! To initiate a request, please fill out the Custom Order form (needs link) or you may contact customercare@haand.us to inquire about custom or out-of-stock items.

Our items are available online and from our Showroom in Burlington, NC. We’re open 11:00am - 4:00pm, Tuesday - Saturday, and love to give tours of our workshop during open hours. Visit our Showroom page for updates on our hours during holiday seasons.

Absolutely! You can find our gift cards here.

All orders are shipped with a packing slip inside the package and does not contain the prices. The packing slip will contain the order note if one has been applied. You can add this note during the checkout process by typing in the ‘Gift message or order note’ text box located in your ‘cart’. If you would like to retroactively apply a message to the order, please contact us at customercare@haand.us 

When we started Haand, we knew that it was going to be an unusual company, slightly off-kilter, because we believed in making things by hand in the 21st century. Simultaneously strange and familiar, it is a knowable, recognizable and comfortable word. Haand itself is an archaic word for hand dating back many centuries to Norway. A word from the past, pronounced "hand".

Haand was started in 2012 by Mark Warren and Chris Pence, friends who met in high school in Jacksonville, Florida circa 1999. In 2012, as Chris decided to leave his job in corporate accounting and Mark completed his Penland Fellowship, the time felt right to take the opportunity to work together and Haand was born.
You can read our story here.

You can take a look behind the scenes here.

We offer a variable flat rate standard shipping on all domestic orders in the continental U.S. based on your order total and serviced by UPS Ground from our studio in Burlington, NC 27215. You can expect your in stock items to ship within 1-2 weeks.

Once shipped, orders will arrive in 1 to 7 business days depending on your location. To learn more about anticipated time-in-transit for your order, email us at customercare@haand.us

We have several options for expedited shipping on in stock items available through UPS. 3 day select, 2 day air and Next Day delivery are all available depending on your location. If you need your order shipped immediately, please contact us at  customercare@haand.us

All of our products are shipped using recyclable materials and our packaging products are home compostable.. 

For more information on our packaging materials, please contact us at customercare@haand.us

We currently offer international shipping through Shopify. If you have questions, do not see your country listed, or are placing a large order, please contact us at customercare@haand.us with the details of your order.

We are currently able to ship to 191 countries / regions around the globe! Click here to see the full list of countries and regions we ship to..

Shipping costs vary based on your location and the weight of your order. You can view the shipping cost during the checkout process before finalizing your purchase.

Customs duties and taxes may apply depending on your country's regulations. These costs are added to the order at checkout; there are no additional costs once the purchase has been finalized.

Our main carrier for international shipping is DHL. Their available delivery options and estimated delivery times will be presented during the checkout process.

Yes, you will receive a tracking number once your order has been shipped. You can use this number to track your package online.

International shipping times vary (3 days to 3 weeks). Estimated delivery times will be provided during the checkout process, but please be aware that unforeseen delays may occur due to customs processing.

All orders are shipped with a packing slip inside the package and does not contain the prices. The packing slip will contain the order note if one has been added. You can add this note during the checkout process by typing in the ‘Gift message or order note’ text box located in your ‘cart’. If you would like to retroactively apply a message to the order, please contact us at customercare@haand.us

We’re here to help! Visit the Order Support page for any questions you may have or you can email all questions to customercare@haand.us

Because Haand is a small business and all our work is handmade, our policy states that we do not refund purchases to the original form of payment. If a piece doesn't work for you, we can exchange your items, or give you store credit. We are happy to cover the shipping for either option!

Not sure which shape or color you like? If you're buying a large order, we recommend that you try before you buy!  For example, you're looking for new tableware for your dining room table that seats 8, try purchasing 1, and if you love it, then purchase 7 more. If you end up wanting another color, it's much easier to exchange a few pieces than a few dozen. If you have a welcome discount code that you don't want to lose by starting with a small order, just reach out to  customercare@haand.us and we can extend your discount so you can use it on the "test order" and also the "full order". You can also email us if you want to mix up a dinner setting to try a few colors before you commit. 

We pride ourselves on our snug & safe packaging (in recyclable paper packing materials), but every once in a while, a piece breaks during shipment. We have a wonderful relationship with UPS who ships 99% of our orders. They usually take responsibility and make it right, and we pass that on to you by shipping out replacement pieces. Just email  customercare@haand.us with your order number and a picture of the broken item(s).

Exchanges/Returns are not available for Seconds or Made To Order pieces.

If you would like to exchange an item and it is still in its original condition, please reach out to customercare@haand.us with your order number within 14 days of the date that your order was delivered to you. We will send you a return label, and once the item has been safely received and shows no signs of use, we will we will quickly ship out your new selection.

If the new item exceeds the value of your initial item, we will invoice you to collect the remaining balance. If the new item's value is less than your initial item, we will provide you with a gift card containing the extra credit.

To initiate an exchange, please contact us at customercare@haand.us with your order number and the item you would like to exchange for, and we will happily provide you with the return label(s).

Exchanges/Returns are not available for Seconds or Made To Order pieces.

If you would like to return an item for store credit (in the form of a gift card) and it is still in its original condition, please reach out to customercare@haand.us with your order number within 14 days of the date that your order was delivered to you. We will send you a return label, and once the item has been safely received and shows no signs of use, we will email you with your gift certificate. 

Gifts can be returned for store credit or exchanged within 14 days of purchase only if accompanied by the order number, packing slip or other ‘proof of purchase’ documents.

Gift Cards are non-returnable & non-refundable.

There are no returns or exchanges for Seconds and Clearance items. If you received an item/order that is damaged, defective or incorrect, please contact us at customercare@haand.us with your order number and we will remedy the situation promptly.

To modify items, finish, quantity, shipping address, order note and more, please contact us at customercare@haand.us with your order number and any changes you wish to apply.

There is a 10% restocking fee for Cancelled Orders; the fee will be waived for orders cancelled within the first 24 orders.

We strive for your complete satisfaction upon receiving your order. If there is any issue with your order, please contact us at customercare@haand.us and we will remedy the situation promptly.

We ask that delivered goods are unpacked and inspected within 14 days of their delivery.

If you order is missing, we suggest contacting UPS directly since they prefer to discuss missing packages with the receiver of a shipment and not the shipper.

Defective merchandise are items which are (1) unfit for its intended use or (2) dangerous or harmful for normal use. If you find something amiss, please contact us at customercare@haand.us

We ask that delivered goods are unpacked and inspected within 14 days of their delivery.

You may track the status of your order by clicking on the ‘View your order’ button located in the Order Confirmation email. We will also send out shipping and delivery updates via email. For order pick ups, we will send a ‘Order Ready for Pickup’ notification via email. 

To inquire about the estimated ship date, please contact us at customercare@haand.us with the order number.

If you would like your order to (1) arrive by a specific delivery date or (2) be held at our facility until a specific shipping date, please contact us at customercare@haand.us with the order number and your request.

Please visit the Returns & Exchanges page for more information on this process. To initiate a return or exchange, please contact us at customercare@haand.us with your order number and request.

We’re here to help! Visit the Order Support page for any questions you may have or you can email all questions to customercare@haand.us

Once the checkout process begins, the gift card or discount code can be applied on the right hand side of the checkout page. If you have issues applying your code, please contact us at customercare@haand.us

You can expect your in stock items to ship within 1-2 weeks. Visit our Shipping & Packaging page for more information!

Yes, when you checkout you will have the option to ship to your purchase to yourself or directly to the couple.

We will do our very best to make sure the couple receives what they registered for. Please reach out to customercare@haand.us to find out about out-of-stock items.

Our items are available online and from our studio in Burlington, NC. You can shop in person any time during our normal studio hours.

We are expecting an extremely high order volume during the sale.  In order to ensure everything arrives at your home safely, we pack your order very carefully.  Our shipping team will be working hard to get your order shipped within 1-3 weeks of when you place your order. If you need your order shipped more quickly, we encourage you to reach out tocustomercare@haand.usand we’ll do our best to accommodate the request.

All sales of Seconds are final - no returns or exchanges. If you received an item/order that is damaged, defective or incorrect, please contact us at customercare@haand.us with your order number and we will remedy the situation promptly.