Frequently Asked Questions

How did you pick the name Haand?

When we started Haand, we knew that it was going to be an unusual company, slightly off-kilter, because we believed in making things by hand in the 21st century. Simultaneously strange and familiar, it is a knowable, recognizable and comfortable word. Haand itself is an archaic word for hand dating back many centuries to Norway. A word from the past, pronounced "hand".

Does your pottery contain any harmful ingredients?

All of our products are 100% lead free and meet all FDA criteria for tableware. We intentionally fire our porcelain to the same temperatures of fine industrial porcelain, and follow strict guidelines for selecting colorants and glazes with the intention of creating a safe, ethically sourced product that you can proudly and joyfully use.

What colors are available?

Browse our color selections here.

Can I order custom products or items that are out-of-stock?

We will do our very best to accommodate you! To initiate a request, please fill out the Custom Order form or you may contact to inquire about custom or out-of-stock items.

Where can I buy your products?

Our items are available online and from our studio in Burlington, NC. If you would like to schedule a visit and tour, please email

Need assistance with your order?

We’re here to help! Visit the Order Support page for any questions you may have or you can email all questions to

How long until I receive my order?

You can expect your in stock items to ship within 1-2 weeks. Visit our Shipping & Packaging page for more information!

How do I apply my gift card or discount code?

Once the checkout process begins, the gift card or discount code can be applied on the right hand side of the checkout page. If you have issues applying your code, please contact us at

Can I purchase a gift card or send an item as a gift?

Absolutely! You can find our gift cards here. 

All orders are shipped with a packing slip inside the package and does not contain the prices. The packing slip will contain the order note if one has been applied. You can add this note during the checkout process by typing in the ‘Gift message or order note’ text box located in your ‘cart’. If you would like to retroactively apply a message to the order, please contact us at 

Can I open a registry with Haand?

It would be our pleasure! Visit our Registry page for all information on creating, managing and finding a registry.