Seconds Sale FAQs

What is a Second?

A “second quality” piece (i.e just below first quality). These are pieces we produce throughout the year that have a slight flaw but are still perfectly functional. They may be slightly different in color or glossier than intended- they might also have iron spots or a thumbprint. We discount these pieces heavily, and they are a great way to start your own Haandmade home.

 All Seconds are 100% lead free and still meet FDA criteria for tableware.  The ingredients are selected following strict guidelines for selecting colorants and glazes with the intention of creating a safe, ethically sourced product that you can proudly and joyfully use.
 

What is the return policy for Seconds?

All sales of seconds are final. No returns or exchanges.


How often do you have Seconds Sales?

We are planning to have our seconds sale open twice a year.  Once in January and the other during the summer (date TBD).  Once the sale is closed, seconds are not available to purchase until the next sale opens.


When will my order ship?

We are expecting an extremely high order volume during the sale.  We will be working hard to get your order shipped within a 2-3 weeks of when you place your order. If you need your order shipped more quickly, we encourage you to reach out to customercare@haand.us and we’ll do our best to accommodate the request.


Are Seconds Microwave & Dishwasher Safe? 

Yes, just like all of our products, seconds are Microwave & Dishwasher safe.