Shipping & Packaging

 

Standard Shipping

We offer a variable flat rate standard shipping on all domestic orders in the continental U.S. based on your order total and serviced by UPS Ground from our studio in Burlington, NC 27215. You can expect your in stock items to ship within 1-2 weeks.

Orders will arrive in 1 to 7 business days depending on your location once shipped. To learn more about anticipated time-in-transit for your order, visit UPS or email us at customercare@haand.us

Expedited Shipping

We have several options for expedited shipping on in stock items available through UPS. 3 day select, 2 day air and Next Day delivery are all available depending on your location. If you need your order shipped immediately, please contact us at  customercare@haand.us

International Shipping

If you are placing an order from outside the continental U.S. please contact us at customercare@haand.us with the details of your order.

Sustainability & Packaging

All of our products are shipped using cardboard boxes, foam, and peanuts. The foam is a shock absorbing polyethylene foam that is used to protect delicate items; it is clean, non-abrasive, lightweight, and waterproof. The peanuts are biodegradable and FDA compliant. It is a static-free organic starch that decomposes in water leaving no toxic waste.

For more information on our packaging materials, please contact us at info@haand.us

Damaged, Incorrect or Missing Orders

We strive for your complete satisfaction upon receiving your order. If there is any issue with your order, visit the Order Support page or contact us at customercare@haand.us and we will remedy the situation promptly.

Seconds Sale

We are expecting an extremely high order volume during the sale.  In order to ensure everything arrives at your home safely, we pack your order very carefully.  Our shipping team will be working hard to get your order shipped within 1-3 weeks of when you place your order. If you need your order shipped more quickly, we encourage you to reach out to customercare@haand.us and we’ll do our best to accommodate the request.