Order Support

Edit My Order

To modify items, finish, quantity, shipping address, order note and more, please contact us at customercare@haand.us with your order number and any changes you wish to apply.

There is a 10% restocking fee for Cancelled Orders; the fee will be waived for orders cancelled within the first 24 orders.

Damaged, Incorrect or Missing Orders

We strive for your complete satisfaction upon receiving your order. If there is any issue with your order, please contact us at customercare@haand.us and we will remedy the situation promptly.

If you order is missing, we suggest contacting UPS directly since they prefer to discuss missing packages with the receiver of a shipment and not the shipper.

Defective Items

Defective merchandise are items which are (1) unfit for its intended use or (2) dangerous or harmful for normal use. If you find something amiss, please contact us at customercare@haand.us

Order Status

You may track the status of your order by clicking on the ‘View your order’ button located in the Order Confirmation email. We will also send out shipping and delivery updates via email. For order pick ups, we will send a ‘Order Ready for Pickup’ notification via email. 

To inquire about the estimated ship date, please contact us at customercare@haand.us with the order number.

Expedite or Hold Order

If you would like your order to (1) arrive by a specific delivery date or (2) be held at our facility until a specific shipping date, please contact us at customercare@haand.us with the order number and your request.

Return or Exchange Items

Please visit the Returns & Exchanges page for more information on this process. To initiate a return or exchange, please contact us at customercare@haand.us with your order number and request.