Pair of Tapered Mugs

Are your products durable?

Our work is used daily in over 200 restaurants around the world. Fast paced restaurants put our plates through rigors that they’ll never experience in your home. You can use our plates just like you’re accustomed to and when taken care of and stored properly, our wares will last a lifetime (or a few!).

Do your plates show cutlery marks? How do I clean cutlery marks off the plates?

Any glaze can show cutlery marking over time. Some types of flatware mark more than others, and some of our glazes will show these marks more than others- Matte White, Buttermilk Pink, Celadon, Coquina, and Terra. Any marking is only temporary and do not worry, it is not harming the glaze. To remove these marks, we recommend scrubbing with a gentle abrasive cleaner such as Bar Keeper’s Friend or Pink Stuff.

Does your pottery contain any harmful ingredients?

All of our products are 100% lead free and meet all FDA criteria for tableware. We intentionally fire our porcelain to the same temperatures of fine industrial porcelain, and follow strict guidelines for selecting colorants and glazes with the intention of creating a safe, ethically sourced product that you can proudly and joyfully use.

What does it mean when a product is out-of-stock or low stock?

All of our products are made in small batches and we're in continuous production to keep our website stocked. If the product you're interested in is out-of-stock or low stock, don't worry, we're busy making more unless the item is noted as being discontinued! If you want to be the first to learn about out-of-stock items back in stock, click the "more available soon - notify me" button and input your email address to be the first to know.

Is your dinnerware dishwasher & microwave safe?

Yes, our plates are designed for the rigors of restaurant kitchens and will be safe in your dishwasher & microwave. For cleaning we recommend using detergents that are gentle and environmentally friendly.

Check out our full FAQ page here

Shipping

Returns/Exchanges

Because Haand is a small business and all our work is handmade, our policy states that we do not refund purchases to the original form of payment unless the item is defective. If a piece doesn't work for you, we can exchange your items, or give you store credit. We are happy to cover the return shipping for either option! More Returns/Exchanges info here.