Shipping

Covid-19 Shipping Information

We place the highest priority on the safety of our employees and customers. Since reopening, we have overhauled our operating procedures to ensure we are working safely and efficiently. Upon entering our facility, employees are asked to wear a mask and wash their hands. We are regularly disinfecting communal workspaces and restrooms and all employees remain 10 feet apart from each other while working. We are experiencing shipping delays and high order volume- we will continue to share current shipping lead times as they change. 

Standard Shipping

We offer $9 flat rate standard shipping on all domestic orders in the continental U.S., serviced by UPS Ground from our studio in Burlington, NC 27215. Orders will arrive in 1 to 7 business days depending on your location once shipped. To learn more about anticipated time-in-transit for your order, visit UPS or email us at customercare@haand.us. Due to COVID-19 we are currently experiencing shipping delays and high order volume. You can expect your in stock items to ship within a week. 

Expedited Shipping

We have several options for expedited shipping on in stock items available through UPS. 3 day select, 2 day air and Next Day delivery are all available depending on your location. If you need your order shipped immediately, please contact us M-F from 8am to 4pm at 336.350.7957 or email: customercare@haand.us.

International Shipping

If you are placing an order from outside the continental U.S. please contact us at 336.350.7957 or email: customercare@haand.us with the details of your order.

Damaged, Missing or Incorrect Orders

We strive for your complete satisfaction upon receiving your order. If you have any questions or find something amiss, please contact us at customercare@haand.us and we will remedy the situation promptly.