Quick Links
Below are common topics we get questions about. You might find your answer here!
FAQs
Got a question about a product, changing your order, pottery care, etc? Your answer might be here!
Shipping
Looking for info on shipping times, local pickup options, and more? Find details here.
Returns & Exchanges
We want you to be thrilled with your Haand order. View our return & exchange policy, and start a return.
Custom Orders
Looking for a custom color set, larger order, or more? We can help you place a custom order.
Get in Touch
Order Questions:
customercare@haand.us
All else:
info@haand.us
Phone
336.350.7957
*Please leave us a message as we may be on the production floor away from the phone
Visit Us
413 Tucker St.
Burlington, NC 27215
Live Chat
We're online Tues - Sat, 11am - 4pm ET
Special Contacts
Wholesale
We are taking new wholesale, restaurant, hotel clients! Please email chris@haand.us. You can learn more about our hospitality program here.
Gift Registries
We would love to work with you on your registry, whether it's for a wedding, milestone, or more.
Learn more about registries here. You can start a registry here. Or, lookup an existing registry here.
Have a question about registries? Please reach out to customercare@haand.us and mention registries in the subject line of your email.
Media and Press
For all media inquiries, please reach out to info@haand.us.
Collaborations
Please email info@haand.us about collaborations, such as a joint collection.
Influencers
We love working with influencers! Learn more about our program and apply here.
