Yes, our plates are designed for the rigors of restaurant kitchens and will be safe in your dishwasher & microwave. For cleaning we recommend using detergents that are gentle and environmentally friendly such as Seventh Generation.
How do I clean cutlery marks off the plates?
Any matte glaze can show cutlery marking over time. This is a factor of the glaze being stronger than the flatware. Any marking is only temporary and do not worry, it is not harming the glaze. To remove these marks, we recommend scrubbing with a gentle abrasive cleaner such as Bar Keeper’s friend.
Yes, our plates are also safe in your oven up to 400°F but they are not bakeware or intended for routine use in the oven. Always be careful to prevent subjecting them to thermal shock (going from extreme cold to extreme hot or visa versa). Thermal shock can break or damage porcelain pottery.
Are your products durable?
Our work is used daily in over 175 restaurants around the world. Fast paced restaurants put our plates through rigors that they’ll never experience in your home. You can use our plates just like you’re accustomed to and when taken care of and stored properly, our wares will last a lifetime (or a few!).
How do Haand plates stack?
Our plates are designed to stack in your cupboard. We do not recommend stacking plates more than 12" high.
Which Countries Do You Ship To?
We are currently able to ship to 191 countries / regions around the globe! To see the full list, click here.
How Much Does International Shipping Cost?
Shipping costs vary based on your location and the weight of your order. You can view the shipping cost during the checkout process before finalizing your purchase.
Are There Any Customs Duties or Taxes?
Customs duties and taxes may apply depending on your country's regulations. These costs are added to the order at checkout; there are no additional costs once the purchase has been finalized.
What Shipping Methods Do You Offer for International Orders?
Our main carrier for international shipping is DHL. Their available delivery options and estimated delivery times will be presented during the checkout process.
Can I Track My International Order?
Yes, you will receive a tracking number once your order has been shipped. You can use this number to track your package online.
How Long Will It Take for My Order to Arrive?
International shipping times vary (3 days to 2 weeks). Estimated delivery times will be provided during the checkout process, but please be aware that unforeseen delays may occur due to customs processing.
What Happens If My Package Is Lost or Damaged?
In the rare event of loss or damage, please contact our support team at email@example.com with your order number, and we will assist you in resolving the issue.
Am I Able to Edit or Cancel My Order?
To modify items, finish, quantity, shipping address, order note and more, please contact us at firstname.lastname@example.org with your order number and any changes you wish to apply.
There is a 10% restocking fee for Canceled Orders; the fee will be waived for orders canceled within the first 24 orders.
Is There a Gift Option for International Orders?
All orders are shipped with a packing slip inside the package and does not contain the prices. The packing slip will contain the order note if one has been applied. You can add this note during the checkout process by typing in the ‘Gift message or order note’ text box located in your ‘cart’. If you would like to retroactively apply a message to the order, please contact us at email@example.com
Can I Order Custom Items or Items That Are Out-Of-Stock?
We will do our very best to accommodate you! To initiate a request, please fill out the Custom Order form or you may contact firstname.lastname@example.org to inquire about custom or out-of-stock items.
Am I Able to Return or Exchange My Order?
If you would like to return an item or your entire order, please note that all items must be returned to us in the same condition you received it and within 14 days of the date it was delivered to you.
Once the item has been safely received and shows no sign of use, we will provide Store Credit Only - we do not offer refunds. The credit will be in the form of a gift card and will reflect the value of the items returned.
To initiate a return, please contact us at email@example.com with your order number and we will happily provide you with the return label(s).
I Need Further Assistance With My Order
We’re here to help! Visit the Order Support page for any questions you may have or you can email all questions to firstname.lastname@example.org
What does it mean when a product is out-of-stock or low stock? Will you make more?
Yes! All of our products are made in small batches and we're in continuous production to keep our website stocked. If the product you're interested in is out-of-stock or low stock, don't worry, we're busy making more! If you want to be the first to learn about out-of-stock items back in stock, click the "more available soon - notify me" button and input your email address to be the first to know.