Which Countries Do You Ship To?
We currently offer international shipping to select regions. If you have questions, do not see your country listed, or are placing a large order, please contact us at customercare@haand.us with the details of your order.
How Much Does International Shipping Cost?
Shipping costs vary based on your location and the weight of your order.
Are There Any Customs Duties or Taxes?
Customs duties and taxes may apply depending on your country's regulations.
What Shipping Methods Do You Offer for International Orders?
Our main carrier for international shipping is DHL. Their available delivery options and estimated delivery times will be presented during the checkout process.
Can I Track My International Order?
Yes, you will receive a tracking number once your order has been shipped. You can use this number to track your package online.
How Long Will It Take for My Order to Arrive?
International shipping times vary (3 days to 2 weeks). Estimated delivery times will be provided during the checkout process, but please be aware that unforeseen delays may occur due to customs processing.
What Happens If My Package Is Lost or Damaged?
In the rare event of loss or damage, please contact our support team at customercare@haand.us with your order number, and we will assist you in resolving the issue.
Am I Able to Edit or Cancel My Order?
To modify items, finish, quantity, shipping address, order note and more, please contact us at customercare@haand.us with your order number and any changes you wish to apply.
There is a 10% restocking fee for Canceled Orders; the fee will be waived for orders canceled within the first 24 orders.
Is There a Gift Option for International Orders?
All orders are shipped with a packing slip inside the package and does not contain the prices. The packing slip will contain the order note if one has been applied. You can add this note during the checkout process by typing in the ‘Gift message or order note’ text box located in your ‘cart’. If you would like to retroactively apply a message to the order, please contact us at customercare@haand.us
Am I Able to Return or Exchange My Order?
Unfortunately, international orders are cost prohibitive to offer the same returns and exchanges we extend to domestic shoppers. To initiate a return, please contact us at customercare@haand.us with your order number and we will happily provide you with the options available.
I Need Further Assistance With My Order
We’re here to help! Visit the Order Support page for any questions you may have or you can email all questions to customercare@haand.us
