Hospitality FAQs

Lead Time: In-stock products will ship within 5-7 business days from purchase.  Pre-Ordered items will ship within 4-6 weeks.

Microwave/Dishwasher Safe: Yes, our plates are designed for the rigors of restaurant kitchens and will be safe in the dishwasher & microwave. For cleaning, we recommend using detergents that are gentle and environmentally friendly such as Seventh Generation.

Durability:  Our plates are made from with a high-performance proprietary porcelain clay.  We fire our kilns to industrial temperatures of over 2,300 degrees F which results in a fully fused and vitrified product. 

Materials:  Our work is lead-free and meets all FDA criterea for tableware.

Sample Policy: We are happy to provide samples of our pieces if you're interested in purchasing them for your hotel or restaurant.  Please contact our sales department to order samples.

Opening a new restaurant or looking for something else:  Contact our sales department to shop from our hundreds of made-to-order items.

Returns: Please note that all hospitality case sales are final.  We do not accept exchanges or returns unless the items arrive broken or defective.