Which Countries Do You Ship To?
We are currently able to ship to 191 countries / regions around the globe! To see the full list, click here.
How Much Does International Shipping Cost?
Shipping costs vary based on your location and the weight of your order. You can view the shipping cost during the checkout process before finalizing your purchase.
Are There Any Customs Duties or Taxes?
Customs duties and taxes may apply depending on your country's regulations. These costs are added to the order at checkout; there are no additional costs once the purchase has been finalized.
What Shipping Methods Do You Offer for International Orders?
Our main carrier for international shipping is DHL. Their available delivery options and estimated delivery times will be presented during the checkout process.
Can I Track My International Order?
Yes, you will receive a tracking number once your order has been shipped. You can use this number to track your package online.
How Long Will It Take for My Order to Arrive?
International shipping times vary (3 days to 2 weeks). Estimated delivery times will be provided during the checkout process, but please be aware that unforeseen delays may occur due to customs processing.
What Happens If My Package Is Lost or Damaged?
In the rare event of loss or damage, please contact our support team at firstname.lastname@example.org with your order number, and we will assist you in resolving the issue.
Am I Able to Edit or Cancel My Order?
To modify items, finish, quantity, shipping address, order note and more, please contact us at email@example.com with your order number and any changes you wish to apply.
There is a 10% restocking fee for Canceled Orders; the fee will be waived for orders canceled within the first 24 orders.
Is There a Gift Option for International Orders?
All orders are shipped with a packing slip inside the package and does not contain the prices. The packing slip will contain the order note if one has been applied. You can add this note during the checkout process by typing in the ‘Gift message or order note’ text box located in your ‘cart’. If you would like to retroactively apply a message to the order, please contact us at firstname.lastname@example.org
Can I Order Custom Items or Items That Are Out-Of-Stock?
We will do our very best to accommodate you! To initiate a request, please fill out the Custom Order form or you may contact email@example.com to inquire about custom or out-of-stock items.
Am I Able to Return or Exchange My Order?
If you would like to return an item or your entire order, please note that all items must be returned to us in the same condition you received it and within 14 days of the date it was delivered to you.
Once the item has been safely received and shows no sign of use, we will provide Store Credit Only - we do not offer refunds. The credit will be in the form of a gift card and will reflect the value of the items returned.
To initiate a return, please contact us at firstname.lastname@example.org with your order number and we will happily provide you with the return label(s).
I Need Further Assistance With My Order
We’re here to help! Visit the Order Support page for any questions you may have or you can email all questions to email@example.com